A CLEAR RECORD. A HUMAN RESPONSE.
Let’s work through it.
Report a rental concern, describe the outcome you are seeking and keep a dated record of our response.
What this desk can do
- Review the platform request, payment status and the agreement you accepted.
- Ask for clarification and offer voluntary resolution assistance. This is not binding arbitration or a decision about legal rights.
- Point you toward the host, Stripe’s merchant dispute tools, licensed providers or the appropriate public resource.
For an emergency, contact emergency services. Keep passwords, payment-card details, medical records and identity documents out of this form. Hosts and renters remain responsible for their agreements and applicable law; non-waivable rights remain intact.
Merchant refunds and disputes · Terms and public resourcesFile a private report
Your details are visible to you and authorized Junction staff. Do not send identity documents, passwords, bank details or a child’s personal information.