Utility-notification guide Public services · Town
Clarksville added outbound utility texts without replacing existing bills
The town says the notification system covers utility bills, delinquent bills, water outages, street closures and other important notices while regular billing continues.
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The new notice channel does not replace the bill
Clarksville's official notice says the town is launching outbound text or email notifications for utility bills, delinquent utility bills, water outages, street closures and other important notices. It says there is no change to how customers receive their utility bills.
Customers without a current email address or cell number in the town system are directed to contact Town Hall to update the account information. Use the current town contact route rather than sending utility details to an unrelated number or page.
Keep account updates, billing and delivery separate
An updated contact field is not a payment, a payment is not an enrollment receipt and enrollment is not proof that every later notice will be delivered. Preserve the actual town response and the original bill or payment receipt under their own identities.
Do not publish account numbers or payment credentials. A utility text does not replace the town's current emergency route, and an outage notice should not be inferred when the town has not posted or sent one.
Sources & verification
Official town notice checked November 5, 2026 for text and email notices covering bills, outages and street closures and the statement that existing billing continues.
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